CEMPAKA PARAMITA; PARAMITA, S. G. K.; INDRANINGRAT, K. . Increasing Grab Customer Satisfaction Through E-Servqual: Efficiency, System Availability, Fulfillment, And Privacy. Interdisciplinary Explorations in Research Journal, [S. l.], v. 3, n. 2, p. 390–408, 2025. DOI: 10.62976/ierj.v3i2.1120. Disponível em: https://mail.shariajournal.com/index.php/IERJ/article/view/1120. Acesso em: 2 sep. 2026.